Terms & Conditions

Effective Date: 10/12/2025

Welcome to Buff and Beyond Detail! By booking a service, you agree to the following Terms and Conditions. Please read them carefully before scheduling or purchasing any detailing service.

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1. Appointments and Scheduling

• Appointments are required for all detailing services.

• Please arrive on time for your scheduled appointment. Late arrivals may result in reduced service time or cancellation without refund.

• We reserve the right to reschedule or modify appointments due to weather conditions, emergencies, or unforeseen circumstances.

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2. Cancellations and Refunds

• 24-Hour Cancellation Policy: Cancellations made at least 24 hours in advance are eligible for a full refund or free reschedule.

• Late Cancellations (Within 24 Hours): Cancellations made less than 24 hours before your appointment are non-refundable.

• No-Shows: Failure to appear for your appointment without notice will result in the forfeiture of your payment.

• Rescheduling: You may reschedule once without penalty if done at least 24 hours in advance. Rescheduling within 24 hours requires a new booking and payment.

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3. Vehicle Condition

• Please remove all personal belongings from your vehicle before your appointment. Buff and Beyond Detail is not responsible for lost, stolen, or damaged items left inside the vehicle.

• Heavily soiled vehicles (pet hair, excessive dirt, stains, etc.) may require additional time or incur extra charges, which will be discussed before the service begins.

• If a vehicle’s condition prevents safe or effective detailing, service may be refused at the technician’s discretion.

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4. Payments

• Payment is due at the time of booking unless otherwise agreed.

• Accepted forms of payment include cash, card, or approved electronic payment methods.

• All prices are subject to change without prior notice.

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5. Liability

• Buff and Beyond Detail takes great care to provide high-quality, professional service. However, we are not liable for pre-existing damage, worn materials, or defects revealed during cleaning.

• We are not responsible for mechanical or electrical failures that occur during or after detailing.

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6. Satisfaction Guarantee

• Customer satisfaction is our top priority. If you are unsatisfied with any part of your service, please notify us within 24 hours of completion so we can make it right.

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7. Weather Policy

• Some services may be postponed or rescheduled due to extreme weather conditions to ensure quality and safety. Clients will be notified as early as possible.

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8. Privacy

• All customer information collected during booking is kept confidential and used solely for scheduling, service, and communication purposes.

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9. Policy Changes

• Buff and Beyond Detail reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our website or made available upon request.

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